This couple stayed retired with the help of a trusted property management company

Wallace and Jayne's retirement plan was to maximize their free time by finding a vacation rental management company that could actively run their cozy property on Mercer Island, Washington. That required finding a local team that was communicative, responsive and could handle their home's day-to-day operations without needing them to step in.

They eventually met with Vacasa in 2018 to create a plan built on trust that would keep them worry-free and retired, all while elevating the guest experience and offering consistent revenue. With aligned values, all parties were eager to see Vacasa take over the Blue Angels Room and let bookings fly.

Leave nothing up in the air

Mercer Island is a busy destination trafficked by tourists every season, making it a requirement for Wallace and Jayne to partner with a local team that understood the area's nuances, their unique property, and their personal needs.

They avoided property management companies that didn't deliver their same enthusiasm for their community and uphold their same professional standards. They wanted a business partner that cared for their property and understood that, as a retired couple, they wanted their property to provide additional income without additional headaches.

Since kicking off their partnership with Vacasa, Wallace and Jayne appreciate that nothing is left up in the air. That allows them to enjoy their free time without worry, knowing the local Mercer Island team is actively elevating the guest experience. Accordingly, they’ve fostered a solid relationship with their regional onsite manager, Sean, who they call "the best property manager [we] have worked with."

All aboard

Wallace, Jayne, and Vacasa have established a more familial and professional relationship grown through shared goals and communication. And all of them agree it takes tenacity and caring for even the smallest details to stay competitive in a short-term rental market like Mercer Island.

Sean and his local Vacasa team know it takes staying active, focusing on growth, and personally connecting with homeowners like Jayne and Wallace to succeed in any competitive travel market. That's why the local Mercer Island team prides itself on approaching their work like family and providing a clean, comfortable, and memorable guest experience without cutting corners.

Consequently, having a stellar local property management team like Vacasa with a can-do attitude allows Wallace and Jayne to focus on their retirement peacefully. That's why communication and active, solution-oriented problem-solving are paramount to their Mercer Island vacation rental experience, and to Vacasa's work as a vacation property management company specializing in the local market.