Vacasa homeowner reviews

Stress-free vacation rental management in Rockport, TX

Learn how personalized care with a local touch simplifies multi-unit vacation rental management and drives results.
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Vacation rental ownership requires intricate knowledge of the industry, home care, and hospitality, even before welcoming the first guests. In Pam B.'s case, she also needed a team to manage the transfer of property ownership, prepare the home for visitors, and simplify the onboarding process to quickly produce results.

Adding another layer of complexity, her home was to be set up as a parent-child arrangement—a type of multi-unit listing that allows guests to book either the whole home or separate sections individually, like the upstairs or lower part. This can make revenue optimization, calendar syncing, and booking strategies difficult to manage.

"I had a very difficult situation,” Pam said. “Vacasa did the entire clean-up, packed up all of the personal items, and placed them in the garage when taking over the condo. Their team also provided recommendations for lawn care, bug spraying, canal care, and offered seamless guidance to get the condo on the market.".

While some companies take a one-size-fits-all approach to different unit types, Pam gladly reports that her experience has exceeded the standard table stakes of property management. Instead, she feels confident that she hired the best vacation rental management company available in Texas.

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A waterfront home on Redfish Bay

Modern vacation rental management

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Setting the scene for success

Pam came to Vacasa with experience having worked with different vacation rental management companies prior. When she met Sheryl T., her local area manager, Pam knew what she was looking for:

  • Thorough—but easy—onboarding process
  • No surprises or hidden fees
  • A local team with local-area expertise to elevate the guest experience
  • Proactive assistance and someone she could turn to for questions or additional aid
  • Someone to partner with on homecare and pricing
  • Ensuring her home is always guest- (and owner-) ready

"Vacasa came out and explained the onboarding process in detail. It was the most reasonable and easiest of all the other groups I interviewed," Pam told us. "Vacasa also doesn't have any hidden fees. And they don't get paid unless I get paid—they worked hard to get the condo ready for my guests."

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"Vacasa came out and explained the onboarding process in detail. It was the most reasonable and easiest of all the other groups I interviewed. Vacasa also doesn't have any hidden fees. And they don't get paid unless I get paid—they worked hard to get the condo ready for my guests."
—Pam B., Rockport, Texas homeowner

Pam explained that she valued the transparency and personalization offered by Vacasa. As a result, she's able to relax and enjoy her vacation rental without worry.

Who you work with matters

Having a reliable local team that Pam can depend on provides her with true peace of mind, whether her crew is addressing renter needs or supporting the property itself.

"Since I chose to go with Vacasa, I haven't been disappointed. I actually asked to be involved and notified of any concerns. Sheryl and her crew have been responsive and proactive rather than reactive to all my needs. Sheryl texts me regularly with updates or questions—she's been amazing," Pam raved.

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"Since I chose to go with Vacasa, I haven't been disappointed... Sheryl and her crew have been responsive and proactive rather than reactive to all my needs. Sheryl texts me regularly with updates or questions—she's been amazing."
—Pam B., Rockport, Texas homeowner

"I know prior rental companies we used neglected my house at times. The cleaning was sub-par, and stuff went missing or broke. But Vacasa and Sheryl stay on top of everything, so that hasn't happened since."

"And finally, Vacasa's pricing system is one of the best analytical tools on the market—it's kept my condo rented, and the income has covered all of my expenses and then some," Pam said.

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“Vacasa's pricing system is one of the best analytical tools on the market—it's kept my condo rented, and the income has covered all of my expenses and then some.”
—Pam B., Rockport, Texas homeowner

Vacasa’s diligent oversight, coupled with our advanced pricing technology that maximizes rental income, has helped Pam feel confident that she is working with the best in Texas.

In turn, she's become somewhat of a Vacasa ambassador: "I highly recommend Vacasa and Sheryl. I use Vacasa for my own property and stay in a Vacasa rental when I travel because their homes are always clean and dependable."

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If you'd like to move forward, we’ll put you in touch with our market expert in your neighborhood to explore the financial potential of your home, outline our management fee, and introduce your local team.

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California licenses
Vacasa Seasonals Inc.
California DRE #02160171


Vacation Palm Springs Real Estate, Inc.
California DRE #01523013

Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.