How a neighbor’s tip led one homeowner to effortless renting

Albert P. decided to take his neighbor’s advice.

They had told him how well their home in Rockport, TX had been doing with a local, full-service vacation rental manager, and suggested that Albert consider giving them a call.

“The house sits idle if we're not there, and there have been a couple of months where we're not even able to go down for a weekend,” he says. “I thought: ‘Why not let somebody else enjoy it when we can’t?’”

Curious about what his home in the historic coastal community of Rockport, TX, could earn, he and his wife decided to start renting to vacationers. And after his old management company was acquired by Vacasa, he’s as happy as ever that they decided to start renting.

“Our house has done extremely well, we're very pleased. We do pretty much nothing, and Vacasa does it all,” Albert tells us. “Even the transition to Vacasa was seamless. We didn't notice any hiccups at all.”

Albert says that his local team makes it easy to stay on with our full-service management.

“Vacasa has never hesitated meeting with us face-to-face when we’re in the neighborhood. I think it's important to build a relationship with your local property manager,” he says. “In our case, the relationships we’ve had with our local team have been excellent throughout our time with Vacasa.”

Their dedication to making a great experience speaks for itself, Albert reports.

“When we stay, our home is always exceptionally clean. Your housekeepers do an excellent job—we're very pleased with the way our rental has been maintained,” he tells us. “And whenever there have been issues that need to be addressed, my local manager is on it.”

Advocating for our homeowners

Albert loves that Vacasa is his advocate on-the-ground in Rockport, especially because he’s a three-hour drive from his home. That local presence helps make headaches—like finding a good contractor—a non-issue.

“I told my property manager that I needed help with the yard. He could have said, ‘All right, good luck with it,’ but instead he said, ‘Let me make some calls.’ He narrowed it down to one or two vendors, and actually went to the house to meet the potential gardeners and negotiate a cost.”

“There hasn't been anything that's come up where he's come back to say, ‘Sorry, that's outside of my responsibilities,’ or, "I don't do that,’" Albert continues. “He always steps up to help in any way that he can. Vacasa’s team not only has a can-do attitude: It’s will-do.”

That attention to service hasn’t been lost on Albert’s guests, either.

“My wife was reading some of the reviews from people who stayed there, and everything has been positive. People love it,” he says.

Albert has been so content with the way things have been going with us, that he’s following his neighbor’s playbook and paying it forward.

“We've recommended Vacasa to several people already. We've told them that you guys do 99.99% of all the effort needed. We don't see any reason to try somebody else. As long as we own the house, we plan to use Vacasa,” he tells us.

“In fact, one time a friend called me, and we talked about your services and my experience quite a bit,” Albert continues. “I told him our success rate with Vacasa has been excellent. At this point, I don't need to learn about any other manager.”

“If it ain’t broke, don't fix it. It really seems to be working for us.”