Balancing a high-stakes role while owning a successful vacation rental? Lisa makes it look easy.

Lisa G. is the first to admit that she has exacting standards.

She has to. As a Silicon Valley executive travel coordinator, there’s little room for error on the job.

“Being on time in my world is actually being late,” she told us. “I'm at the top of the pyramid: I work with multiple pilots, mechanics, and flight attendants. It’s the kind of job where if there's a light bulb burnt out in the cabin, we correct it before our clients board again.”

Lisa doesn’t have time to wonder if things are being done right at her vacation home in Park City, Utah. She had to choose her team wisely—and that’s why she’s stuck with Vacasa.

A family affair

Owning in Park City wasn’t always in Lisa’s plans. It was her son who first fell in love with the historic mountain resort town in the Wasatch Range.

“The day before my son graduated from the University of Utah, he told me, ‘By the way, I'm not coming home. I love Utah—and I'm going to move to Park City.’ And that’s when I started thinking of buying property there,” she recalled.

After assessing all her options, Lisa bought a home already managed by Wyndham Vacation Rentals.

“I decided to stick with Wyndham just for consistency, because I've never owned a vacation rental before,” she said. “But I had to learn all of it on the fly, like why linens are important and all kinds of things I had no idea about.”

Then, shortly after she started renting, Wyndham Vacation Rentals joined Vacasa. She had to trust that this new manager would keep what she had with Wyndham. And what were the results of that trust?

“The experience has been improved with Vacasa, for sure,” she said.

Courtesy counts

That improvement is thanks to Lisa’s local team—and their receptiveness to her attention to detail.

“I know that when I ping my local Vacasa manager, I’m going to get a response quickly,” she said. “And even though my son lives in Park City, I don't need to lean on him.”

“That’s what makes Vacasa special,” she continued. “If the heater doesn't work, if a screen falls out of the second floor window, if something happens, I know that my manager is going to tell me what the repair really is. Or, he’s going to go over there and correct it himself—without having to call in some $200-an-hour professional on my behalf.”

Lisa’s shown huge appreciation to her local team, and has hosted luncheons for all the folks who work in her home. But Lisa’s attention extends to the guest experience, too. She’s invited her local manager to stay at her home to understand its details (and sniff out areas for improvement).

So it’s fitting that her Park City team shares her values of above-and-beyond hospitality.

“I have a repeat tenant who books about the same time every single year in peak ski season,” she began. “I asked my local manager, ‘If I pay, could you take him a big gift basket of something? If that's out of your box, I'll have my son do it.’ But he said he’d handle it, and he just blew this guy away with a bag of really cool stuff.”

“Another time, I had family staying with me for an extended period,” she continued. “People were coming and going, and I needed a second set of sheets for the guest bedroom. So I picked up my phone and asked if somebody could drop off new sheets. Within an hour, housekeeping was there with what I needed. ‘We thought you might need these too,’ they said, handing me a big stack of towels and asking, ‘What more can we do for you?’”

The sky’s the limit

But beyond the outstanding care that Vacasa’s local team shows for her home, she loves how Vacasa-exclusive technology ties it all together.

“Hands down, the Homeowner app is game-changing for me,” she said. “Being from Silicon Valley, the whole world is “point and click” to us. I’m used to picking up the phone to do everything from ordering food to contacting a jet inflight.”

“The visibility, communication, and accounting has been so much better since moving over to Vacasa,” she continued. “It’s been easy to see financial reports and pull information for my own taxes at my convenience. I don’t have to wait for snail mail—it's about convenience and accuracy.”

Vacasa’s tech-empowered teams make it easy for Lisa to communicate, too. And even through informal means, she says she places full trust in her local team to fulfill her requests.

“I translate the expectations at my day job to the management of my home,” she told us. “And if I communicate with the passengers and crew of a fleet of private aircraft in a text, that's also good enough for a luxury vacation property.”

Lisa thinks Vacasa’s unique blend of on-the-ground care and next-gen homeowner tools make it simple for her to achieve her goals (even though she lives hundreds of miles away).

“I have three main concerns: Is my home being well-maintained? Are the returns good? And are my guests happy?” she said. “My Vacasa experience has been great on all three accounts. It's rare that I don't have an expectation either met or exceeded by my manager.”

She summarizes her time with Vacasa simply: “They care for my home like I do.”