Why one homeowner looked to Vacasa for truly local vacation rental management

Jennifer P. and her husband David wanted to kickstart their dream of retiring to the Emerald Coast by investing in a vacation rental.

But first, they had to solve two big problems:

1. Where would they buy?
2. Who would look after their place while they were at home in Texas?

And in one of life’s happy coincidences, investigating their first question presented an obvious answer to their second.

“We encountered a lot of Vacasa-managed properties while we were looking for a home,” she recalls. “They were always in great shape compared to the vacation rentals we’d see.”

A trusted local team

So, their realtor worked with Vacasa on a rental revenue projection for the property they loved. That estimate gave them the fortitude to purchase their condo in Panama City Beach—and hire Vacasa’s local team to manage it.

According to Jennifer, managing with Vacasa has made working toward their dream simple.

“Our local manager, Hailey, is the real deal,” she tells us. “She gets things done and keeps the house in nice shape. She goes above and beyond, and we appreciate her for it.”

As the local manager in Panama City Beach, Hailey is on the ground and ready to help her homeowners and their guests. The hands-on local care she provides has been a boon to Jennifer and her husband—and a huge stress reliever.

“My husband and I both work in health care and can't spare the time to get on the phone and handle urgent issues during the day. For us, Vacasa is the perfect solution,” Jennifer says.

From day one, Vacasa’s team of local home care and vacation rental specialists have made potential headaches easy to overcome.

“There were a lot of things I was nervous about when we bought our condo. We don't live in Florida, and we don't know Florida law. I was worried about fire inspections and paying taxes. To have someone who knows how to do all this—and do it right—is a big deal,” Jennifer explains.

“Once, I called the city to make sure we had all our bases covered,” she continues. “I gave the city worker the address of the house and she said, ‘Everything's fine—your home’s managed by Vacasa. They're always on top of this stuff.’”

Stress-free management

Jennifer trusts Vacasa to handle the inconvenient and unexpected at her vacation rental, too.

“Getting stuff done without it becoming a big problem is really helpful. Vacasa does those things—and does them well, while keeping our best interests at heart. We trust our local team because they deliver on their promises, and get things taken care of in a timely manner,” Jennifer says.

“For example: We needed a new dryer, and Hailey got right on it. She sent us the estimates and took care of coordinating the installation. The only decision we had to make was picking the brand.”

But managing with Vacasa also means that vacationing at her home is better, too.

“When I compare our home with what we've seen, I think our rental feels more welcoming. Vacasa does a good job of providing the basics: There's always hand soap, shampoo, paper towels, and lots of beach towels. It’s like a hotel,” she says.

“It's a great feeling when you arrive at your home and everything's all ready to go. I’ve never been disappointed.”