This couple found the right team to manage their luxury Gulf Coast home

Andy and Lori K. were confident they needed a vacation rental management company they could count on to maintain their newly remodeled Gulf Coast home in Holmes Beach, Florida. They also desired a partnership that offered a closer relationship with the individuals overseeing their property—rather than working with a company that might treat them simply as another client.

This meant finding a responsive local team capable of addressing their concerns, regardless of size, and one that was well-versed in managing a bayfront property in a popular beach destination. With these goals in mind, Andy and Lori embarked on an exciting journey with Vacasa in 2018.

A local's view matters

The Gulf Coast is a popular vacation destination that attracts thousands of travelers and snowbirds annually. Recognizing the area's popularity, Andy and Lori depend on Vacasa's local team to deliver a memorable, comfortable and clean getaway for every reservation.

This necessitates an open line of communication with their regional team to ensure visitors can make the most of their getaway without worrying about property care. In response, the Vacasa team, led by Local Operations Manager Maggie C., consistently supports and partners with Andy and Lori in caring for their home and enables great guest experiences by offering local advice, frequent check-ins and proactive involvement.

According to Andy, "Maggie and her team are amazing to work with. They promptly address inquiries and ensure that our home remains in excellent condition. I'm confident that I can reach out to Maggie and her team with any concern, no matter how minor, and it will be taken care of."

It takes a caring team

Andy and Lori expressed the importance of cleanliness and ensuring the property is at its best upon guest arrival. For example, their elegant and unique home includes a large heated pool, spa, boat deck and other luxury amenities that require meticulous care.

And while some vacation management groups may view the unique needs of caring for luxury amenities as challenges, Maggie's team embraces them as an opportunity to advance the guest experience.

"The condition of the house speaks to the quality of our Local Support Team,” Andy says. “My wife and I are very happy with how our home is cared for."

Andy, Lori, Maggie and the local Vacasa team in Holmes Beach continue to elevate their partnership by focusing on providing first-class hospitality to their guests. In turn, those staying at their refreshing bayside escape on the Gulf Coast are always ensured to have a remarkable vacation experience unlike any other.