Vacasa’s Accommodation Protection Program Disclosure

Updated: May 8, 2024 at 4:19 pm PST

Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.

*The Accommodation Protection Program represents a contractual obligation of Vacasa to the homeowner during Vacasa contracted guest stays. The Program does not represent nor constitute a policy of insurance. The Program is not intended to replace any form of coverage or insurance policy for the homeowner. The program is subject to specified terms, conditions, and limits. Please refer to the specific disclosures for further details. The Vacasa Accommodation Protection Program (the “Accommodation Protection Program”) is offered to homeowners who contract with Vacasa to provide Vacation Rental Services and assumes certain responsibilities regarding the homeowner’s property during guest vacation rental stays at the property. Vacasa optionally assumes certain obligations and responsibilities during the Vacasa contracted guest rental stay which is then within Vacasa’s authority and discretion to manage within specified terms, conditions and limits.

**Damage waivers are currently applicable for short-term Vacasa reservations located in Alabama, Alaska, Arizona, California, Canada, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Maine, Maryland, Massachusetts, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, and Washington. Vacasa requires all guests in every market to agree to rental terms that outline responsibility for damages, and we follow up directly in the rare instances that damage does occur outside of these states. Please note that a damage waiver is not insurance. Click here for more information on Vacasa’s damage waiver where available.

***Vacasa provides vacation rental management services to homeowners, including end-to-end optional services. Vacasa’s Vacation Rental Services Agreement may include optional addenda to address the homeowners’ particular requirements and/or needs through Vacasa’s facilitation of the vacation rental and guest reservations. Vacasa’s optional Accommodation Protection Program (“APP”) includes additional assumed specified obligations by Vacasa, as host and rental host platform, subject to specified limits, during each guest rental, and Vacasa’s guest rental terms. Vacasa maintains its own insurance coverage(s) for its risks and obligations. Please note that the Vacasa Accommodation Protection Program is not insurance. Please refer to the applicable agreement and related documentation for full terms, conditions and limitations.

Vacasa, Inc. and its APP contractual obligations are insured by Crum & Forster Specialty Insurance Company, a Fairfax Company, written through Sandhills Insurance Group, LLC d/b/a InsureStays, a licensed insurance producer and surplus lines broker. The rental host platform utilizes RentalGuardian, a dba of PAC7 Systems, LLC (“RentalGuardian”) an online software provider with a platform solution (“platform”) to power online offers, administration, document delivery and purchase and payment tools. Vacasa recommends that homeowners considering becoming a vacation homeowner should review the short-term rental insurance guide or speak with an insurance professional for information on vacation short-term rental coverage requirements and other considerations.

****Vacasa may offer and disseminate optional Travel Insurance to Vacasa’s guests. Vacasa is an authorized travel retailer to Sandhills Insurance Group, LLC, dba InsureStays, NPN 16269113, (“InsureStays”). InsureStays is a licensed insurance agency/producer headquartered at 241 Willbrook Blvd., Suite A, Pawleys Island, South Carolina, 29585, holding resident and non-resident insurance agency licenses throughout the United States. InsureStays can be contacted at:

  • E-mail: stayinfo@insurestays.com
  • Phone: (843) 286-5144
  • Fax: (843) 508-8591
  • Mailing Address: P.O. Box 4443, Pawleys Island, SC 29585

InsureStays is a dba of Sandhills Insurance Group, LLC, a limited liability company organized under the laws of South Carolina, and a licensed insurance producer in all states (NPN 16269113, California License No. 0M14453, TX License No. 2194106 and 2205876); dba in California InsureStays Insurance Agency; dba in Florida InsureStays Agency. Visit https://insurestays.com for more information.

Play Travel – Lux and Play Travel – Lux with CFAR has insurance that is underwritten by United States Fire Insurance Company of Morristown, New Jersey 07960. See https://insurestays.com/pt-usf-lux-vacasa/ for more details about this program.

Travel Retailers are not licensed insurance producers, agents, or insurance experts. Travel Retailers may only provide general information such as a description of the coverage provided and the price. Travel Retailers can also process your application and collect your premiums. Travel Retailers cannot answer specific questions about your policy. Any questions you have about your policy, including coverage, benefits, exclusions, terminology, and/or conditions should be directed to InsureStays and/or to the insurance carrier underwriting the policy. Similarly, any questions you may have as to your current existing insurance coverage, or the adequacy of such coverage, should be directed to InsureStays or other licensed insurance producer/agent/agency.