Vacasa’s Accommodation Protection Program

Family laughing and enjoying a meal
The living room of a PCB beach house.

Your peace of mind is important to us. That’s why we offer an Accommodation Protection Program, tailor-made for short-term rental owners.

Vacasa’s Accommodation Protection Program

The Accommodation Protection Program offers additional protection for your home and your furnishings. Up to:

  • $25,000 in damage to personal contents within or at the home during a guest stay
  • $1 million in damage to your property, excluding personal contents, occurring during a guest stay
  • $1 million of liability for claims arising from or relating to bodily injury occurring during a guest stay
  • $15,000 per guest reservation for any bed bug remediation, including lost revenue reimbursements
The view from a patio at a condo rental in Panama City Beach, FL.
quote-mark Created with Sketch.
In the past, we would often arrive at our unit and items would be missing or broken with no explanation, which always stressed us out. In April, before our arrival Vacasa notified me that a guest had broken one of the glass mirrors in the living room and it was being taken care of. This is the type of customer service we expect.
Mike M., Panama City Beach, FL

The Accommodation Protection Program has you protected

What's covered by the Accommodation Protection Program?

  • Property damage caused by guests, including flooding, kitchen fires, and more
  • Damage caused by guests to contents of your personal property, such as furniture, lamps, appliances, dishes, and wares
  • Legal demands and lawsuits arising from guest injuries that occur at your rental property during a Vacasa guest stay
  • Lost income (up to $15,000) and specified damage caused by bedbug infestation

What's not protected?

  • Normal wear and tear, such as faded paint or slightly worn carpet from walking
  • Damage due to inclement weather
  • Guest injury not resulting from host/homeowner liability
  • Damage or injury that occurs outside of the Vacasa-contracted rental period
  • Property not part of the rental unit
  • Incidents not occurring in or arising from the rental property premises

Tiered pricing for a tailored fit

You only pay the program cost on nights booked by guests.

For homes in the U.S.:

  • $7.00 per booked night for homes with 0–2 bedrooms
  • $8.54 per booked night for homes with 3+ bedrooms

For homes in Mexico:

  • $4.00 per booked night for homes with 0–2 bedrooms
  • $8.54 for homes with 3+ bedrooms.

Accidents happen, but you’re protected

In most markets**, guests pay Vacasa a small damage waiver ($15-$35/night, depending on the size of the home) that covers accidental damage up to $3,000. To utilize the damage waiver, guests are subject to terms and conditions including exclusions for damage caused by smoking, pets, or criminal activity and unreported damages before check-out. This encourages guest accountability and helps us respond more quickly to accidental damage. Thankfully, Vacasa will cover up to $3,000 of damages associated with a paid damage waiver, whether or not the guest met the terms and conditions.

Vacation rental damage protection FAQ

Damage protection is an added safeguard against accidental damages caused by guests during a Vacasa booked stay. It also helps bridge the gap in coverage with standard home insurance. However, the Accommodations Protection Program does not replace homeowners insurance, but instead provides owners with supplemental damage and liability protection during the rental period for their home. It’s important to note that it is not a substitute for homeowner’s insurance.

Combining your vacation rental homeowner insurance and damage protection gives you multifaceted protection, and allows you to host with confidence and peace of mind knowing you have some protection when the unexpected happens.

The amount of insurance you need for your vacation rental home depends on several factors, including:

  • Location
  • Age of home
  • Credit history
  • Proximity to water, such as a beach, lake or river
  • Your personal financial situation

We recommend speaking with an insurance agent to help you decide on a short-term rental insurance plan that suits your home and your financial needs.

More owner resources

Housekeeping by Vacasa

Your home is in very good hands. We invest in recruiting, training, and supporting the best housekeeping staff in the industry.

Maintenance and management

Your Vacasa management service includes most preventative and minor maintenance for your home.

The guest experience

Your guests receive attentive, around-the-clock care—from booking a reservation to leaving a five-star review.



*The Accommodation Protection Program represents a contractual obligation of Vacasa to the homeowner during Vacasa contracted guest stays. The Program does not represent nor constitute a policy of insurance. The Program is not intended to replace any form of coverage or insurance policy for the homeowner. The program is subject to specified terms, conditions, and limits. Please refer to the specific disclosures for further details. The Vacasa Accommodation Protection Program (the “Accommodation Protection Program”) is offered to homeowners who contract with Vacasa to provide Vacation Rental Services and assumes certain responsibilities regarding the homeowner’s property during guest vacation rental stays at the property. Vacasa optionally assumes certain obligations and responsibilities during the Vacasa contracted guest rental stay which is then within Vacasa’s authority and discretion to manage within specified terms, conditions and limits.

**Damage waivers are currently applicable for short-term Vacasa reservations located in Alabama, Alaska, Arizona, California, Canada, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Maine, Maryland, Massachusetts, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, and Washington. We still require all guests in every market to agree to rental termsthat outline responsibility for damages, and we follow up directly in the rare instances that damage does occur outside of these states.

California licenses
Vacasa Seasonals Inc.
California DRE #02160171


Vacation Palm Springs Real Estate, Inc.
California DRE #01523013

Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.